Client Charter Status Achievement For April 2015
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No. | Client Charter | No. of Received | No. of Processed | Achievement Percentage |
---|---|---|---|---|
1 |
Design appraisal of certificated machinery according to the:
i. Steam Boiler within 45 working days
ii. Unfired Pressure Vessel within 20 working days
|
59
800
|
59
767
|
100%
96%
|
2 |
Process the application for registration of Safety and Health Officer (SHO) according to the requirements within 30 working days
|
149 |
149 |
100% |
3 | Approval for extension of Certificate of Fitness for unfired pressure vessel / steam boiler within 60 days | 3 | 3 | 100% |
4 | Processing and approval for application of Permission to Install and Operate a bulk storage installation within 15 days | 55 | 55 | 100% |
5 | Approval for Permission To Install (PTI) a pipelines within 14 days | 11 | 11 | 100% |
6 | Approval for Permission To Operate (PTO) a pipelines within 10 days | 13 | 13 | 100% |
7 | To process a new application or renewal of a competent person to carry out Industrial Hygiene work within 30 working days after receiving a complete application | 137 | 137 | 100% |
8 | To process a new application or renewal of a assessor within 30 working days after receiving a complete application | 5 | 5 | 100% |
9 | To provide technical input and expertise in chemical management issues to internal staff and other agencies within 7 days | 25 | 25 | 100% |
10 | Preparation of preliminary investigation report to the top management from the date of investigation within two (2) days | 16 | 16 | 100% |
11 | Investigate and response to every complaint received to department within 3 working days | 6 | 6 | 100% |
12 | Response to each complete application to conduct talk/lecture and exibition on Occupational Safety and Health within 7 working days | 4 | 4 | 0% |
13 | To commence forensic engineering investigation within 48 hours after receiving notification on an accident or incident | 1 | 1 | 100% |
14 | To produce receipt for every payment transaction over the counter payment within 10 minutes | 59 | 59 | 100% |
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