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DOSH Client's Charter

We are committed to perform three (3) core activities of the Department, namely Standard Setting, Enforcement and Promotional and Advisory services in the field of Occupational Safety and Health with fair, firm and friendly (3F) with the following pledge :

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  • DOSH State

No.
Client Charter
Duration
1
Design approval of the following certificated machinery:  
i. Steam Boilers within 30 working days 30 days
ii. Unfired Pressure Vessels within 15 working days  15 days
2
Registration of Safety and Health Officers (SHO) within 30 working days 30 days
3
Approval of certificate of fitness extension for unfired pressure vessels/steam boilers within 45 working days  45 days
4
Issuance of permit to install and operate for bulk storages within 10 working days 10 days
5
Issuance of permit to install for pipelines within 10 working days 10 days
6
Issuance of permit to operate for pipelines within 7 working days 7 days
7
New registration of the following higien competency within 14 working days:   
i. Occupational Health Doctor
ii. Chemical Health Risk Assessment (CHRA) Assessor
iii. Indoor Air Quality (IAQ) Assessor
iv. Hygiene Technician I (Chemical Exposure Monitoring)
v. Hygiene Technician II (Local Exhaust Ventilation System Testing)
vi. Noise Competent Person
vii. Authorised Gas Tester (AGT) and Confined Space Entry Supervisor (ES)
14 days
8
Renewal of the following higien competency within 30 working days:
i. Occupational Health Doctor
ii. Chemical Health Risk Assessment (CHRA) Assessor
iii. Indoor Air Quality (IAQ) Assessor
iv. Hygiene Technician I (Chemical Exposure Monitoring)
v. Hygiene Technician II (Local Exhaust Ventilation System Testing)
vi. Noise Competent Person
vii. Authorised Gas Tester (AGT) and Confined Space Entry Supervisor (ES)
30 days
9
Response of complaints towards the department within 2 working days 2 days
10
Response of application for talks and exhibitions on Occupational  Safety and Health within 6 working days 6 days
11
Commencement of forensic engineering investigation within 36 hours of notification on accidents/incidences 36 hours
12
Issuance of official receipt for payment over the counter within 8 minutes 8 minutes

 

No.
Client Charter
Duration
1
Issuance of permission for repair works of certificated machinery within 7 working days 7 days
2
Certification of engine drivers within 30 working days 30 days
3
Certification of scaffold erectors within 7 working days 7 days
4
Issuance of permit to install (PTI) for factories and installations within 7 working days 7 days
5
Registration of factories and installations within 25 working days 25 days
6
Registration of certificated machinery within 25 working days 25 days
7
Investigation of:  
i. Complaints within 3 working days 3 days
ii.Fatal accidents within 24 hours 24 hours
8
Registration of building operations or construction engineering works within 14 working days 14 days
9
Issuance of crane operator certificate  
i. New registration within 7 working days 7 days
ii.Renewal within 14 working days 14 days

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