| Client Charter |
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 Print Version
| | We are committed to perform three (3) core activities of the Department, namely Standard Setting, Enforcement and Promotional and Advisory services in the field of Occupational Safety and Health with fair, firm and friendly (3F) with the following pledge : | | | Achievements Status of Client Charter For February 2010  | | | | Services | Processing Time | | 1) | Investigate and response to every complaint received | < 3 days | | 2) | Appraisal for design approval of certificated machinery
| i) | Steam Boiler | < 60 days | | ii) | Unfired Pressure Vessel | | | a. | For design of 'Critical Vessel' reviewed by third party | < 20 days | | b. | For design of 'Critical Vessel' but not reviewed by third party | < 30 days | | c. | For design of 'Non-critical vessel' | < 10 days | | | 3) | Approval for registration of Safety and Health Officer (SHO) for any complete application | < 30 days | | 4) | Approval for Competent Person of Hygiene Industry | < 30 days | | 5) | Approval for extension of Certificate of Fitness for unfired pressure vessel / steam boiler | < 60 days | | 6) | Processing and approval for application of Permission to Install and Operate a bulk storage installation | < 15 days | | 7) | Approval for Permission To Install (PTI) a pipelines | < 14 days | | 8) | Approval for Permission To Operate (PTO) a pipelines | < 10 days | | 9) | To conduct inspection and hydrostatic test on pipeline | < 14 days | | 10) | To commence forensic investigation after receiving notification of accident / incident at work places | < 48 hours | | 11) | Preparation of preliminary investigation report to the top management from the date of investigation | < 2 days | | 12) | Approval for registration of Occupational Health Doctor (OHD) | < 30 days | | 13) | Approval for Generic Chemical Health Risk Assessment for any complete application | < 60 days | | 14) | Response to each application to conduct talk/lecture and exhibition on occupational safety and health | < 7 days | | 15) | To produce receipt for every payment transaction over the counter payment | < 10 minutes | | 16) | To review the act, regulations, code of practice and guidelines related to the Department's functions | Every 5 years interval | | |
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