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  • DOSH Client Charter

DOSH Client Charter

We are committed to perform three (3) core activities of the Department, namely Standard Setting, Enforcement and Promotional and Advisory services in the field of Occupational Safety and Health with fair, firm and friendly (3F) with the following pledge :

pdf Client Charter Achievement for February 2017 (12 KB)

pdf Client Charter Achievement for January 2017 (12 KB)

  1. Design appraisal of certificated machinery according to the requirements:
    1. Steam Boiler within 45 working days
    2. Unfired Pressure Vessel within 20 working days
  2. Process the application for registration of Safety and Health Officer (SHO) according to the requirements within 30 working days
  3. Approval for extension of Certificate of Fitness for unfired pressure vessel / steam boiler within 60 days
  4. Processing and approval for application of Permission to Install and Operate a bulk storage installation within 15 days
  5. Approval for Permission To Install (PTI) a pipelines within 14 days
  6. Approval for Permission To Operate (PTO) a pipelines within 10 days
  7. To process a new application or renewal of a competent person to carry out Industrial Hygiene work within 30 working days after receiving a complete application
  8. To process a new application or renewal of a assessor within 30 working days after receiving a complete application
  9. To provide technical input and expertise in chemical management issues to internal staff and other agencies within 7 days
  10. Approval for registration of Occupational Health Doctor (OHD) within 30 days
  11. Investigate and response to every complaint received to department within 3 working days
  12. Response to each complete application to conduct talk/lecture and exibition on Occupational Safety and Health within 7 working days
  13. To commence forensic engineering investigation within 48 hours after receiving notification on an accident or incident
  14. To produce receipt for every payment transaction over the counter payment within 10 minutes

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