Client Charter Status Achievement For October 2013

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No.Client CharterNo. of ReceivedNo. of ProcessedAchievement Percentage
1 Investigate and response to every complaint received within 3 days 11 11 100%
2

Appraisal for design approval of certificated machinery
i.  Steam Boiler within 60 days
ii. Unfired Pressure Vessel within 20 days

 

76
698

 

76
698

 

100%
100%

3 Approval for registration of Safety and Health Officer (SHO) for any complete application within 30 days  64 64  100%
4 Approval for Competent Person of Hygiene Indusrty within 30 days 98 91  93%
5 Approval for extension of Certificate of Fitness for unfired pressure vessel / steam boiler within 60 days  15 8  53%
6 Processing and approval for application of Permission to Install and Operate a bulk storage installation within 15 days  64 22  34%
7 Approval for Permission To Install (PTI) a pipelines within 14 days  8 3  38%
8 Approval for Permission To Operate (PTO) a pipelines within 10 days 16 9  56%
9 To conduct inspection and hydrostatic test on pipeline within 14 days 2  2  100%
10 To commence forensic investigation after receiving notification of accident / incident at work places within 48 hours 1  1 100%
11 Preparation of preliminary investigation report to the top management from the date of investigation within two (2) days  1  1  100%
12 Approval for registration of Occupational Health Doctor (OHD) within 30 days 11  11  100%
13 Response to each application to conduct talk/lecture and exhibition on occupational safety and health  11  11  100%
14 To produce receipt for every payment transaction over the counter payment within 10 minutes  378 378  100%

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